| Riva Logic has been in the Kiosk business for over 6 years and has answered thousands of questions. Here is a compilation of questions that Riva Logic representatives are often asked with answers that may assist you at this time. |
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| Kiosk Options |
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| Sales, Delivery and Maintenance |
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| What is the general lead-time for delivery once my order is placed? |
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Standard kiosk models with few modifications are ready to ship within 3-6 weeks of receipt of your order and necessary deposits. Custom kiosks and/or kiosks requiring special tooling or long lead components may take anywhere from 5-8 weeks from order placement. |
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| Does Riva Logic provide software? |
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Riva Logic provides software through a kiosk partner network, consisting of developers who have real applications working in the field, and have an impressive client reference list that they can provide to you. |
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| Will Riva Logic load my software onto the kiosk? |
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Yes, if required. Riva Logic ' in-house integration team performs a variety of functions including component integration, wiring, software loading, testing and UL certification. Fees vary according to project requirements.
Riva Logic also ships kiosks fully integrated and software-ready for loading your application. Please contact Riva Logic to determine the best integration process for your project. |
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| Our project is confidential. Will Riva Logic sign a non-disclosure agreement (NDA)? |
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Due to the proprietary nature of the kiosk market, all information shared between your company and Riva Logic is regarded as strictly confidential. For your convenience, Riva Logic utilizes a standard NDA and would be happy to engage in a signed agreement between companies. If you have devised your own NDA, Riva Logic ' legal department will review this document to ensure that the terms are acceptable by both parties. |
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| I'm ready to order. How do I get started? |
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Contact Riva Logic with your project requirements, model if selected and quantity needed. Riva Logic will send you a formalized quote detailing all of the specifics with regards to pricing, delivery and terms. Once the paperwork and required deposits are received, Riva Logic will assign a project manager to oversee the entire build and delivery of your kiosk project. |
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| Does Riva Logic have a catalog?'m ready to order. How do I get started? |
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Because of constant updates to kiosk designs, Riva Logic works hard to maintain the most current information on products and service on this website. However, Riva Logic also provides a selection of various print brochures for your review.
For downloadable, printable documents CLICK HERE. |
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| What do I need to do in order to get pricing information? |
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Mail us at info@touchscreenkiosk.in about which kiosk model you are interested in (standard or custom), a detailed description of the components you want in those kiosks, the number of kiosks required and some details on your application/project. Our experienced sales representatives can provide you with a detailed quote based on your requirements. |
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| I want a custom design that looks just like one of your kiosk models in your Custom photo gallery. Can you build this for me? |
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Many of the kiosk designs listed under the Custom photo gallery are available for resale. There are also a handful of designs that are proprietary, which means the former client owns the exclusive right to that particular design. Contact a Riva Logic rep to determine the optimal design for your project. |
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| What is the difference between Standard and Custom kiosks? |
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Standard kiosks are pre-designed enclosures that include all 30-kiosk models listed under the Kiosk Products section. Standard models can be customized to fit a wide variety of components without building a custom kiosk from the ground up. These models can also be customized with paint and graphics to better fit the aesthetics of your kiosk project.
Custom Kiosks are generally developed for projects requiring unique branding or specialized/complex components, as well as larger kiosk deployments over 50 units. The Riva Logic Custom Kiosk section offers further detail on the process, options and photo gallery of past projects.
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| Can I provide or install my own PC in a Riva Logic kiosk? |
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Riva Logic typically provides the complete hardware solution for all kiosks, including your choice of Celeron or Pentium computer at a very competitive price. This complete configuration also offers an extended warranty to protect your investment. There are exceptions that may prevent Riva Logic from providing the computer such as custom configuration or proprietary components required to operate your kiosk application, as well as other previous partner agreements that require specified computer brands. Contact Riva Logic for further information. |
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| Can I purchase an empty kiosk enclosure and install my own components? |
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Riva Logic typically provides the complete hardware configuration for all kiosk platforms, to ensure optimal fitting, as well as field-tested components that are proven reliable for long-term operation. There are certain exceptions for larger production projects that Riva Logic may consider for accepting customer-consigned components. |
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| I have a custom component I would like to use in the kiosk. Can Riva Logic install this device for me? |
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Riva Logic has experience with all types of specialized components requiring simple bracketing, or more complex proprietary devices needing special interface boards, motorized devices or customized delivery systems. |
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| Can Riva Logic create or produce graphics/art/signage for my kiosk? |
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Yes. Riva Logic employs a complete in-house graphics department with options to produce all types of artwork, including vinyl, translucent backlit signage, posters and more. |
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| What are my color choices? |
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Riva Logic offers 15 standard choices for powder coat paint finishes on all kiosks, ensuring long-term durability. All kiosks are PU paint coated. Custom colors and finishes are also available for an additional fee. Usually all Riva Logic kiosks come with two custom colors. Click here to view the color selections currently available. |
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| Does Riva Logic sell separate components without a kiosk enclosure? |
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Riva Logic will sell spare components sets for development purposes upon placement of a kiosk order. If you have purchased a Riva Logic kiosk and would like to purchase spare components, please contact Riva Logic to reach our Technical Support Department. |
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| Can I lease kiosks?I'm ready to order. How do I get started? |
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Riva Logic can provide leasing company information for you to contact directly. Usually minimum numbers for lease is five |
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| Can I rent kiosks from Riva Logic? I'm ready to order. How do I get started? |
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Riva Logic does not provide kiosk rentals at this time. |
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| Does Riva Logic offer a maintenance program? |
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Riva Logic offers many levels of support options to help ensure your project is a success. From our standard warranty and service levels to very customized programs for your particular needs and requirements. Visit our Service and Warranty section for more information. |
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| What is a kiosk? |
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A Riva Logic kiosk is an electronic based, self-service interactive terminal. This is not the same as a manned station in the middle of a shopping mall. |
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| IS Riva Logic kiosks ADA compliant for the disabled? |
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Riva Logic kiosks could be customized to comply with the American Disabilities Act (ADA) for accessibility by the disabled or physically challenged. Special options for visual and hearing impaired kiosks are also available for an additional fee. Please contact Riva Logic for more details. |
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| Can I purchase a single kiosk, or is there a minimum quantity? |
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You may purchase 1 kiosk or 100 kiosks. There is no minimum or maximum quantity requirement. At select locations minimum quantities or five are necessary. |
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| Does Riva Logic offer volume discounts? |
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Riva Logic offers various levels of pricing discounts based on specific quantities built at one time. For volume purchasing, contact Riva Logic to determine the optimal pricing plan for your project. |
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| Where can I see a Riva Logic kiosk in my area? |
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Contact Riva Logic for a list of kiosks in your area. |
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| Does Riva Logic have a reseller program? |
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Yes. We have a well structured reseller program. Contact Riva Logic for further details. |
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| Does Riva Logic sell internationally? |
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Yes. Currently Riva Logic can sell to the following countries: United Arab Emirates, Pakistan, Sri Lanka and Nepal. Contact Riva Logic to connect you to our international sales department. |
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| Once you ship the kiosk, how long does it take to get to me? |
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Kiosks are shipped via standard over-the road ground freight and typically arrive within 3-5 business days. Expediting or overnight shipping is also available for an additional fee. |
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| Does Riva Logic offer outdoor kiosks? |
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Riva Logic offers two standard outdoor kiosk models. These standard units are designed for installation in sheltered (i.e. protected) locations. They are not designed to withstand direct exposure to the elements. For kiosk projects requiring full exposure, Riva Logic has extensive experience and can offer custom design services to optimize the design based on the climate conditions for your kiosk project. Ccontact Riva Logic for more information.
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| Can Riva Logic help with connectivity options for my kiosks? |
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Yes, as part of the site preparation for installation for your kiosk. Riva Logic has established preferential rates with nationwide providers for connectivity. Contact Riva Logic for pricing options on this type of service. |
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